Refund policy

Return, Refund & Shipping Policy

At The Beauty Doctrine, we carefully curate every product with your long-term skin health and well-being in mind. We stand behind the quality of our products and are committed to providing a thoughtful, transparent shopping experience.

Please review our policies before placing your order.

Unopened Merchandise

Unopened, unused products in their original packaging may be returned within 14 days of confirmed delivery for a refund to the original payment method, subject to the exclusions below.

Products must be unused, unopened, and in resalable condition.
Original shipping charges are non-refundable.
Customers are responsible for return shipping unless the return results from an error on our part.
Returns must be authorized before merchandise is shipped back.

To request a return, email thebeautydoctrine@gmail.com with your order number and reason for return.

Tried It But Don't Love It?

We understand that even thoughtfully formulated products may not be the perfect match for everyone.

If you've tried a product and are dissatisfied, contact us within 14 days of delivery.

For eligible products, we may offer store credit for the product's purchase value and help you select a more suitable alternative.

Store credit is issued instead of a refund.
Original shipping charges are non-refundable.
Shipping fees apply to replacement purchases.
Store credit is not available for items designated as final sale or otherwise excluded from returns.

Non-Returnable Items

For hygiene, safety, and product integrity, the following items are not eligible for return or exchange:

Supplements
Foundations and concealers
Makeup brushes and muslin face cloths
Complimentary gifts and promotional items
Clearance merchandise and products marked final sale

All final sale purchases are non-refundable, except where required by law or when an item arrives damaged, defective, or incorrect.

Shipping Address Accuracy & Customer Responsibility

Customers are responsible for providing and verifying a complete, accurate shipping address before submitting an order.

This includes addresses entered manually or automatically populated through payment platforms and accelerated checkout services such as PayPal, Shop Pay, Apple Pay, and Google Pay.

Please review your shipping address carefully before completing checkout, even if you have previously ordered from The Beauty Doctrine.

Important shipping conditions:

Orders are processed using the shipping address submitted and recorded at checkout.
Previous orders shipped to a different address do not automatically update the shipping information for future purchases.
Address corrections requested for a previous order do not constitute a permanent change to future orders.
Customers are responsible for maintaining accurate saved addresses in their payment accounts and checkout profiles.
The Beauty Doctrine is not responsible for delivery failures resulting from incorrect, incomplete, or outdated shipping information supplied at checkout.
Once an order has entered fulfillment or has shipped, address changes may no longer be possible.

If you notice an address error, contact us immediately at both adresses: thebeautydoctrine@gmail.com and info@thebeautydoctrine.com or text 347-599-8863.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed.

Orders shipped to an incorrect address provided at checkout are not eligible for an automatic refund or free replacement when the order was accurately fulfilled and delivered as addressed, subject to applicable law.

If a package is returned to us, we can arrange reshipment to a corrected address at the customer's expense. Alternatively, we may issue a refund for eligible returned merchandise, less applicable non-refundable shipping costs.

Packages Marked Delivered

Once a shipping carrier confirms delivery to the address provided with the order, the shipment is considered delivered for purposes of our standard customer service process, subject to verification of the delivery information.

If your tracking information indicates delivery but you cannot locate your package:

Check your mailbox, entrance, building reception, and surrounding delivery areas.
Contact the shipping carrier using your tracking number to request delivery details.
If the package was shipped to an outdated or incorrect address supplied at checkout, contact the carrier to inquire about possible recovery.
Contact our customer care team if you believe the carrier delivered the package to a location different from the address on your order.

The Beauty Doctrine will assist with reasonable delivery investigations when necessary.

We cannot guarantee recovery of packages delivered to an incorrect customer-supplied address.

Refunds or replacements are not automatically provided for packages correctly delivered to the shipping address submitted at checkout.

If tracking indicates delivery but the package is missing, we may request additional information or initiate a carrier investigation before determining the appropriate resolution.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

Lost, Misdelivered or Returned Packages

If a shipment is lost in transit or delivered to an address different from the one supplied on the order, please contact us promptly so we can investigate with the carrier.

When a shipping error is attributable to The Beauty Doctrine or its fulfillment partners, we will provide an appropriate remedy at no additional cost.

For packages returned because of incorrect addresses, refused deliveries, or unsuccessful delivery attempts:

Original shipping charges are non-refundable.
Additional shipping charges may apply for reshipment.
Refunds for eligible returned merchandise are processed after the products have been received and inspected.
Items that cannot be safely restocked may be excluded from refunds where permitted by law and disclosed in the applicable product terms.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please contact info@thebeautydoctrine.comas soon as possible, preferably within 48 hours of delivery.

Include your order number and photographs of the product, packaging, and shipping box, if available.

We will review the issue and arrange an appropriate replacement, refund, or other remedy at no additional cost when the problem is attributable to our fulfillment process or the product itself.

We may provide a prepaid return label when a return is necessary.

Shipping Costs & Returns

The Beauty Doctrine covers return shipping when we have sent an incorrect item or when a return is necessary due to a damaged or defective product.

For all other eligible returns, return shipping is the customer's responsibility.

We recommend using a trackable shipping service and retaining proof of shipment.

We are not responsible for customer-initiated return packages lost in transit before reaching our designated return location, except as required by law.

Return Address

The Beauty Doctrine
4201 Wilson Blvd, Ste 110-235
Arlington, VA 22203

Please contact us for return authorization and the correct return shipping destination before sending any merchandise.

Packages sent without prior authorization or to an incorrect return location may experience processing delays.

Refund Processing

Once an eligible return is received, inspected, and approved, we will initiate the refund to the original payment method within 10 business days.

Your bank or payment provider may require additional time to post the credit.

Refunds exclude original shipping fees unless the return results from our error or otherwise required by law.

Canceling or Modifying an Order

We process orders quickly to ensure timely delivery.

If you need to cancel an order, change products, or correct your shipping address, contact us immediately.

Email: info@thebeautydoctrine.com
Text: 347-599-8863

Cancellation or modification requests are not guaranteed once an order has entered fulfillment.

Once an order has shipped, it cannot be canceled. Eligible merchandise may be returned according to this policy.

Submitting an email or text message does n