Refund policy

Return & Exchange Policy

At The Beauty Doctrine, we stand behind the quality of every product we offer. If something isn’t right, we’ll do our best to make it right.

Unopened Merchandise

You may return unopened and unused products within 14 days of delivery for a refund to your original payment method.
Please note that shipping costs are non-refundable.
To start a return, email info@thebeautydoctrine.com with your order number and the reason for return.

Tried It But Don’t Love It?

We understand that sometimes a product isn’t the perfect match.
If you’ve tried it and it didn’t work for you, contact us within 14 days and we’ll issue a store credit for the product value and help you find a better alternative.
Shipping fees apply.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Supplements

  • Foundations and concealers

  • Free gifts or sale items

  • Makeup brushes or muslin face cloths

All final sale items are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please email info@thebeautydoctrine.comimmediately.
We’ll replace the item at no additional cost and provide a return shipping label.

Kanjo Red Light Device

If you receive a defective Kanjo Red Light Device, contact us and we’ll send a replacement right away.

Shipping Costs

The Beauty Doctrine will cover return shipping only if a product arrived damaged or the wrong item was sent.
In all other cases, return shipping costs are the customer’s responsibility.
We recommend obtaining a tracking number to ensure safe delivery back to us.

Return Address

The Beauty Doctrine
4201 Wilson Blvd, Ste 110-235
Arlington, VA 22203

Refund Processing

Once your return is received and approved, we’ll issue a refund to your original form of payment within 10 business days.
Please note that it may take additional time for your bank or credit card provider to post the refund.

Canceling an Order

If you need to cancel your order, please contact us as soon as possible at info@thebeautydoctrine.com or text 347-599-8863.
We ship quickly, and once an order has been dispatched, it cannot be canceled.

Need Help?

Our customer care team is available Monday–Friday, 9 AM–4 PM EST.
We typically respond within 24 hours.